/* ========================================================
   RECLAMAÇÕES — PÁGINA COMPLETA
   Adicione este bloco ao FINAL do seu style.css atual.
   ======================================================== */

.complaints-page {
  padding: 20px 0 12px;
}

/* Hero */
.complaints-hero {
  position: relative;
  overflow: hidden;
  display: grid;
  grid-template-columns: minmax(0, 1.3fr) minmax(300px, .7fr);
  border: 1px solid #e2e8f0;
  border-radius: 20px;
  background: linear-gradient(135deg, #ffffff 0%, #f8fafc 100%);
  box-shadow: var(--shadow);
}

.complaints-hero-copy {
  padding: clamp(34px, 5vw, 58px);
  display: flex;
  flex-direction: column;
  justify-content: center;
}

.complaints-hero h1 {
  max-width: 820px;
  margin: 0;
  color: var(--dark);
  font-size: clamp(34px, 5vw, 52px);
  line-height: 1.04;
  letter-spacing: -1px;
}

.complaints-hero-copy > p {
  max-width: 740px;
  margin: 14px 0 0;
  color: #475569;
  font-size: 14px;
  line-height: 1.75;
}

.complaints-hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 9px;
  margin-top: 22px;
}

.complaints-hero-side {
  padding: 34px;
  background: linear-gradient(145deg, var(--dark), #1e293b);
  color: #ffffff;
  display: flex;
  flex-direction: column;
  justify-content: center;
  align-items: flex-start;
}

.complaints-hero-side > i {
  width: 60px;
  height: 60px;
  display: grid;
  place-items: center;
  border-radius: 15px;
  background: rgba(239, 83, 80, .13);
  border: 1px solid rgba(239, 83, 80, .20);
  color: var(--primary);
  font-size: 23px;
}

.complaints-hero-side strong {
  margin-top: 16px;
  color: #ffffff;
  font-size: 20px;
  line-height: 1.25;
}

.complaints-hero-side span {
  margin-top: 7px;
  color: #94a3b8;
  font-size: 12px;
  line-height: 1.65;
}

/* Resumo */
.complaints-summary {
  margin: 24px 0 48px;
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 14px;
}

.complaints-summary-card {
  min-width: 0;
  display: grid;
  grid-template-columns: 46px minmax(0, 1fr);
  gap: 13px;
  align-items: center;
  padding: 18px;
  border: 1px solid #e2e8f0;
  border-radius: 14px;
  background: #ffffff;
  box-shadow: 0 4px 14px rgba(0, 0, 0, .025);
  transition: var(--transition);
}

.complaints-summary-card:hover {
  transform: translateY(-3px);
  border-color: #cbd5e1;
  box-shadow: var(--shadow);
}

.complaints-summary-card > i {
  width: 46px;
  height: 46px;
  display: grid;
  place-items: center;
  border-radius: 12px;
  background: #fff1f2;
  color: var(--primary);
  font-size: 17px;
}

.complaints-summary-card strong {
  display: block;
  color: var(--dark);
  font-size: 13px;
  line-height: 1.35;
}

.complaints-summary-card span {
  display: block;
  margin-top: 3px;
  color: var(--gray-text);
  font-size: 10.5px;
  line-height: 1.5;
}

/* Listagem */
.complaints-section {
  margin: 48px 0;
  scroll-margin-top: 22px;
}

.complaints-section-heading {
  margin-bottom: 20px;
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 22px;
}

.complaints-section-heading > div {
  max-width: 780px;
}

.complaints-section-heading > div > span {
  display: block;
  margin-bottom: 5px;
  color: var(--primary);
  font-size: 10px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .65px;
}

.complaints-section-heading h2 {
  margin: 0;
  color: var(--dark);
  font-size: clamp(25px, 3.2vw, 34px);
  line-height: 1.15;
}

.complaints-section-heading p {
  margin: 9px 0 0;
  color: var(--gray-text);
  font-size: 12.5px;
  line-height: 1.7;
}

/* Busca e filtros */
.complaints-filter-bar {
  margin-bottom: 18px;
  padding: 10px;
  display: grid;
  grid-template-columns:
    minmax(260px, 1fr)
    minmax(150px, .42fr)
    minmax(170px, .48fr)
    minmax(170px, .48fr);
  gap: 9px;
  border: 1px solid #e2e8f0;
  border-radius: 14px;
  background: var(--gray-light);
}

.complaints-search-field {
  min-width: 0;
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 0 12px;
  border: 1px solid #e2e8f0;
  border-radius: 9px;
  background: #ffffff;
  transition: var(--transition);
}

.complaints-search-field:focus-within {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(239, 83, 80, .10);
}

.complaints-search-field i {
  flex: 0 0 auto;
  color: #94a3b8;
  font-size: 13px;
}

.complaints-search-field input {
  width: 100%;
  min-width: 0;
  padding: 10px 0;
  border: 0;
  outline: 0;
  background: transparent;
  color: var(--dark);
  font-family: inherit;
  font-size: 11.5px;
}

.complaints-filter-bar select {
  width: 100%;
  min-width: 0;
  padding: 10px 11px;
  border: 1px solid #e2e8f0;
  border-radius: 9px;
  outline: 0;
  background: #ffffff;
  color: #475569;
  font-family: inherit;
  font-size: 10.5px;
  font-weight: 700;
  cursor: pointer;
  transition: var(--transition);
}

.complaints-filter-bar select:hover,
.complaints-filter-bar select:focus {
  border-color: var(--primary);
}

.complaints-list {
  display: grid;
  gap: 16px;
}

.complaint-card {
  overflow: hidden;
  border: 1px solid #e2e8f0;
  border-radius: 17px;
  background: #ffffff;
  box-shadow: 0 5px 18px rgba(0, 0, 0, .035);
  transition:
    border-color var(--transition),
    box-shadow var(--transition),
    transform var(--transition);
}

.complaint-card:hover {
  border-color: #cbd5e1;
  box-shadow: var(--shadow);
  transform: translateY(-2px);
}

.complaint-card.is-hidden {
  display: none;
}

/* Cabeçalho */
.complaint-card-header {
  padding: 18px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  border-bottom: 1px solid #f1f5f9;
  background: linear-gradient(180deg, #ffffff 0%, #fbfdff 100%);
}

.complaint-company {
  min-width: 0;
  display: flex;
  align-items: center;
  gap: 13px;
}

.complaint-company-icon {
  width: 48px;
  height: 48px;
  flex: 0 0 48px;
  display: grid;
  place-items: center;
  border-radius: 13px;
  background: #fff1f2;
  color: var(--primary);
  font-size: 18px;
}

.complaint-example-label {
  display: inline-flex;
  align-items: center;
  margin-bottom: 3px;
  color: #94a3b8;
  font-size: 8.5px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .55px;
}

.complaint-company h3 {
  margin: 0;
  color: var(--dark);
  font-size: 16px;
  line-height: 1.25;
}

.complaint-company-meta {
  margin-top: 5px;
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 6px 12px;
}

.complaint-company-meta span {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  color: var(--gray-text);
  font-size: 9.5px;
  font-weight: 700;
}

.complaint-company-meta i {
  color: var(--primary);
}

/* Status */
.complaint-status {
  flex: 0 0 auto;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 9px;
  border-radius: 999px;
  font-size: 9px;
  font-weight: 800;
  white-space: nowrap;
}

.complaint-status-answered {
  color: #15803d;
  background: #f0fdf4;
  border: 1px solid #bbf7d0;
}

.complaint-status-pending {
  color: #b45309;
  background: #fffbeb;
  border: 1px solid #fde68a;
}

/* Conteúdo */
.complaint-content {
  padding: 21px 20px;
}

.complaint-date {
  display: block;
  margin-bottom: 8px;
  color: #94a3b8;
  font-size: 9.5px;
  font-weight: 700;
}

.complaint-content h4 {
  margin: 0;
  max-width: 900px;
  color: var(--dark);
  font-size: 17px;
  line-height: 1.35;
}

.complaint-content > p {
  max-width: 980px;
  margin: 9px 0 0;
  color: #475569;
  font-size: 12px;
  line-height: 1.72;
}

.complaint-author {
  margin-top: 16px;
  padding-top: 13px;
  display: flex;
  align-items: center;
  gap: 7px;
  border-top: 1px solid #f1f5f9;
  color: var(--gray-text);
  font-size: 9.5px;
}

.complaint-author i {
  color: var(--primary);
}

.complaint-author strong {
  color: #475569;
}

/* Resposta da empresa */
.company-response {
  margin: 0 20px 20px;
  padding: 17px 18px;
  border: 1px solid #dbeafe;
  border-left: 4px solid var(--accent);
  border-radius: 12px;
  background: #f8fbff;
}

.company-response-title {
  display: flex;
  align-items: center;
  gap: 11px;
}

.company-response-title > i {
  width: 34px;
  height: 34px;
  flex: 0 0 34px;
  display: grid;
  place-items: center;
  border-radius: 9px;
  background: #e9f8fe;
  color: var(--accent);
  font-size: 13px;
}

.company-response-title strong {
  display: block;
  color: var(--dark);
  font-size: 11px;
}

.company-response-title span {
  display: block;
  margin-top: 1px;
  color: var(--gray-text);
  font-size: 9.5px;
}

.company-response > p {
  margin: 12px 0 0;
  color: #475569;
  font-size: 11px;
  line-height: 1.7;
}

.company-response-date {
  display: block;
  margin-top: 10px;
  color: #94a3b8;
  font-size: 9px;
  font-weight: 700;
}

.company-response-pending {
  border-color: #fde68a;
  border-left-color: #f59e0b;
  background: #fffbeb;
}

.company-response-pending .company-response-title > i {
  background: #fef3c7;
  color: #d97706;
}

/* Nenhum resultado */
.complaints-empty {
  padding: 38px 24px;
  border: 1px dashed #cbd5e1;
  border-radius: 15px;
  background: #f8fafc;
  text-align: center;
}

.complaints-empty i {
  color: var(--primary);
  font-size: 27px;
}

.complaints-empty strong {
  display: block;
  margin-top: 9px;
  color: var(--dark);
  font-size: 13px;
}

.complaints-empty span {
  display: block;
  margin-top: 3px;
  color: var(--gray-text);
  font-size: 10.5px;
}

/* Aviso */
.complaints-info-box {
  margin: 46px 0 20px;
  padding: 20px 22px;
  display: grid;
  grid-template-columns: 42px minmax(0, 1fr);
  gap: 13px;
  align-items: start;
  border: 1px solid #e2e8f0;
  border-radius: 14px;
  background: #f8fafc;
}

.complaints-info-box > i {
  width: 42px;
  height: 42px;
  display: grid;
  place-items: center;
  border-radius: 11px;
  background: #e9f8fe;
  color: var(--accent);
  font-size: 16px;
}

.complaints-info-box strong {
  color: var(--dark);
  font-size: 12px;
}

.complaints-info-box p {
  margin: 4px 0 0;
  color: var(--gray-text);
  font-size: 10.5px;
  line-height: 1.65;
}

/* ========================================================
   MODAL — NOVA RECLAMAÇÃO
   ======================================================== */

body.complaint-modal-open {
  overflow: hidden;
}

.complaint-modal {
  z-index: 2300;
}

.complaint-modal-card {
  max-width: 760px;
  max-height: calc(100vh - 40px);
  overflow-y: auto;
  overscroll-behavior: contain;
  scrollbar-width: thin;
}

.complaint-modal-card::-webkit-scrollbar {
  width: 8px;
}

.complaint-modal-card::-webkit-scrollbar-thumb {
  border-radius: 999px;
  background: #cbd5e1;
}

.complaint-modal-heading {
  padding-right: 45px;
  margin-bottom: 21px;
}

.complaint-modal-heading h3 {
  margin: 0;
  color: var(--dark);
  font-size: 24px;
  line-height: 1.15;
}

.complaint-modal-heading p {
  margin: 7px 0 0;
  color: var(--gray-text);
  font-size: 11.5px;
  line-height: 1.65;
}

.complaint-modal .form-group select {
  width: 100%;
  padding: 10px 14px;
  border: 1px solid #cbd5e1;
  border-radius: 8px;
  outline: 0;
  background: #ffffff;
  color: var(--dark);
  font-family: inherit;
  font-size: 13px;
  transition: var(--transition);
}

.complaint-modal .form-group select:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(239, 83, 80, .15);
}

.complaint-company-search {
  position: relative;
  display: flex;
  align-items: center;
}

.complaint-company-search > i {
  position: absolute;
  left: 13px;
  z-index: 2;
  color: #94a3b8;
  font-size: 12px;
  pointer-events: none;
}

.complaint-company-search input {
  padding-left: 37px !important;
}

.complaint-form-notice {
  margin: 4px 0 15px;
  padding: 13px 14px;
  display: flex;
  align-items: flex-start;
  gap: 9px;
  border: 1px solid #dbeafe;
  border-radius: 10px;
  background: #f8fbff;
}

.complaint-form-notice i {
  margin-top: 2px;
  color: var(--accent);
}

.complaint-form-notice p {
  margin: 0;
  color: #475569;
  font-size: 10px;
  line-height: 1.6;
}

.complaint-consent {
  margin: 0 0 15px;
  display: grid;
  grid-template-columns: 18px minmax(0, 1fr);
  gap: 9px;
  align-items: start;
  color: var(--gray-text);
  font-size: 10px;
  line-height: 1.55;
  cursor: pointer;
}

.complaint-consent input {
  width: 16px;
  height: 16px;
  margin: 1px 0 0;
  accent-color: var(--primary);
}

.complaint-modal .btn-block {
  min-height: 45px;
}

/* ========================================================
   RESPONSIVIDADE
   ======================================================== */

@media (max-width: 1050px) {
  .complaints-filter-bar {
    grid-template-columns: 1fr 1fr;
  }

  .complaints-search-field {
    grid-column: 1 / -1;
  }
}

@media (max-width: 900px) {
  .complaints-hero {
    grid-template-columns: 1fr;
  }

  .complaints-summary {
    grid-template-columns: 1fr 1fr;
  }
}

@media (max-width: 760px) {
  .complaints-section-heading {
    flex-direction: column;
    align-items: flex-start;
  }

  .complaints-section-heading > .btn {
    width: 100%;
  }

  .complaints-filter-bar {
    grid-template-columns: 1fr;
  }

  .complaints-search-field {
    grid-column: auto;
  }

  .complaint-card-header {
    align-items: flex-start;
    flex-direction: column;
  }

  .complaint-status {
    align-self: flex-start;
  }

  .complaint-modal-card {
    max-height: calc(100vh - 24px);
    padding: 26px 22px;
  }
}

@media (max-width: 620px) {
  .complaints-page {
    padding-top: 10px;
  }

  .complaints-hero-copy {
    padding: 30px 21px;
  }

  .complaints-hero-side {
    padding: 25px 21px;
  }

  .complaints-hero h1 {
    font-size: 35px;
  }

  .complaints-hero-actions {
    flex-direction: column;
  }

  .complaints-hero-actions .btn {
    width: 100%;
  }

  .complaints-summary {
    grid-template-columns: 1fr;
    margin-bottom: 38px;
  }

  .complaint-card-header,
  .complaint-content {
    padding-left: 16px;
    padding-right: 16px;
  }

  .company-response {
    margin-left: 16px;
    margin-right: 16px;
    padding: 15px;
  }

  .complaint-company {
    align-items: flex-start;
  }

  .complaint-company-icon {
    width: 42px;
    height: 42px;
    flex-basis: 42px;
  }

  .complaint-company-meta {
    align-items: flex-start;
    flex-direction: column;
    gap: 3px;
  }

  .complaints-info-box {
    grid-template-columns: 1fr;
    padding: 18px;
  }

  .complaint-modal .form-row {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 440px) {
  .complaints-summary-card {
    grid-template-columns: 40px minmax(0, 1fr);
    padding: 15px;
  }

  .complaints-summary-card > i {
    width: 40px;
    height: 40px;
  }

  .complaint-content h4 {
    font-size: 15px;
  }

  .complaint-modal-card {
    padding: 24px 17px;
    border-radius: 15px;
  }

  .complaint-modal-heading {
    padding-right: 38px;
  }

  .complaint-modal-heading h3 {
    font-size: 21px;
  }
}